Complaint Investigation Report

197608349-5-12-2022-31-AS-CHAS-CERRXS-20220525132514

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/17/2021 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20211217091705

Resident is being mistreated while in care

Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent visit to deliver the final findings of the allegation mentioned above. LPA met with Assistant Administrator Gigi Sumulong, and the following was determined:

It was alleged that resident #1 (R1) was being mistreated while in care. On 12/22/2021 from 930am to 12pm, LPA Gary Tan, conducted the initial visit, gathered documents, interviewed residents and R1. On 05/09/2022, LPA Tuesday re-reviewed the complaint and documents received regarding the allegation. During today's visit, from 12pm to 1pm, LPA Tuesday conducted additional interviews with residents and R1. From the interviews, it was reported to LPAs from R1, who denied being mistreated or verbally abused while in care. It was also revealed from other residents, that they are not being mistreated, and were comfortable living at the facility. Therefore, based on interviews, the allegation "Resident is being mistreated while in care", is UNSUBSTANTIATED at this time.