Senior Care Records.

Complaint Investigation Report

Abbey Road Villa, Sylmar04/09/2025Licence 197608349

Census66
Date signed09/27/2025 09:19:00 PM
The inspector’s account

Regarding the allegation that Staff do not ensure a resident is properly fed while in care, it was alleged that R1 goes without eating for days and does not have alternative food to eat. LPA's observation during physical plant tour revealed that the facility has alternate food (sandwiches) in the refrigerator and LPA's interview with the kitchen staff confirmed that they always have alternate food all the time in case any resident wants one or to give during snacks. LPA's interview with R1 today at 12:23 PM revealed that R1 goes to Adult Day Health Care (ADHC) program almost every day from 6:35 AM to 1:30 PM and stated that R1 eats breakfast and lunch at the ADHC. Further, R1 also buys own food all the time . Three (3) staff interviewed on 02/20/25 confirmed that R1 buys their f ood all the time.

Based on the information gathered during this visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction