Complaint Investigation Report

The administrator confirmed that the Social Security Administration (SSA) did stop the direct deposit but only the SSA continued to direct deposit to the facility's account R1's SSI payment. LPA's record review today between 10:45 AM to 11:45 AM, revealed that the facility faxed request to SSA to stop payment to no avail, the facility then received the invoice from SSA and returned to SSA all the payment made to the facility on behalf of R1, the last being on 11/06/24 with the receipt from SSA.

Based on the information gathered during this and prior visit, the allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.