Complaint Investigation Report

197610539-12-5-2024-31-AS-TAGD-DD5UCB-20250121142740

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.ASC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/27/2024 and conducted by Evaluator Jose Gary Tan

COMPLAINT CONTROL NUMBER: 31-AS-20241127155153

Staff are utilizing combination locks on the exits from the property to keep residents in

Licensing Program Analyst (LPA) Gary Tan and Licensing Program Manager (LPM) Troy Agard conducted an unannounced initial complaint visit at this facility to investigate the above allegation. LPA initially met with staff Flordeliz Chico who called the administrator Patria Dufrenne who arrived two (2) hours later.

LPA and LPM conducted physical plant tour at 9:30 AM, requested copies of facility documents at 9:45 and interviewed staff and residents between 9:45 AM to 10:15 AM. It was alleged that the main gate going to and from the facility was locked. LPA and LPM observed during physical plant tour that there were two (2) main gates for the entire compound, supposedly one for ingress and one for egress, the ingress gate however is currently not being utilized leaving one gate for car and pedestrian to use. It was observed that it was locked with a combination pad lock and LPA and LPM's interview with Staff #1 (S1) revealed that they were locking the gate due to a resident of another facility within the compound always getting out to buy alcohol. Based on the information gathered during this visit, the allegation is deemed substantiated at this time. Citation issued. Appeal rights discussed and given. Exit interview conducted. Copy of this report issued.