Complaint Investigation Report

LPA Interviews with S1 and S2 confirms that North Los Angeles Regional Center (NLARC) provides services for C1. At the time of the incident, C1's services is comprised with attending the day program at Tierra del Sol, specifically a workforce development program, which is an in-person volunteer job, five times a week.

C1’s customized routine when attending the program, starts out with being dropped off at Tierra Del Sol day program by R&D Transportation which is an approved vendor for (NLARC) North Los Angeles Regional Center. R &D transportation is not affiliated with Tierra del sol.

R&D transportation is responsible for transporting C1 from C1’s residence to Tierra Del Sol in the morning and transports C1 from Tierra del Sol back to C1’s residence in the afternoon.

LPA’s review of records reveals that on 6/04/24 another client C2 admitted to a program manager, S4 that C2 physically assaulted C1 while both C1 and C2 were onboard the R&D bus, headed to their day program, Tierra del Sol. Interview with S4 revealed that the bus driver or any other clients on board the bus that morning of 6/04/24 did not witness C2 hitting C1. Records also shows that corrective actions were implemented on 6/04/24 and 6/21/24 for C2 by staff member S4, to prevent C2 from harming other clients in the bus. These corrective actions were addressed by S4 with R&D transportation however records show that R&D Transportation did not comply with one corrective action recommended and as far as the other corrective action recommended, R&D Transportation informed S4 that R&D Transportation couldn't guarantee to provide S4's request. Interview with S3 confirmed that C1 belongs to a development program that consist of only three (3) clients including C1 and there are no incidents or records of the other two (2) clients injuring C1. Interviews with R&D transportation personnel, W1,W2 and W3 confirmed that no one witnessed C1 getting physically assaulted or no on can confirm how C1 sustained injuries while on board the R&D Transportation bus during those specific dates of 7/1/24 and 7/8/24. LPA observed R&D transportation buses are not equipped with any video surveillance camera that could have provided footage for the investigation.

Based on record reviews, observations, interviews with witnesses and staff members, no one can confirm how C1 sustained injuries on 7/01/24 and 7/08/24.

Therefore, the allegation of C1 sustaining multiple unexplained injuries while in care with Tierra del Sol is deemed UNSUBSTANTIATED at this time.