Complaint Investigation Report

194700972-3-28-2024-47-HC-WSCT-D4GSYN-20240419141749

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/25/2023 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20231025093131

On 3/28/2024, Analysts Ruben Perez and Todd Borcher arrived at the business address for Beyond the Best Care Services. Analysts introduced themselves and were greeted by Mary Harrill. Analysts explained that they were there to investigate the above complaint allegation. Analyst Perez interviewed Mary regarding the company’s onboarding process for caregivers including background check and registration on the Home Care Aide (HCA) Registry. Analysts also reviewed personnel files and payroll to ensure licensing requirements are met. The licensee admitted to working caregivers prior to clearance on the Home Care Aide Registry.

Based on Analyst’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.