Complaint Investigation Report

197610599-4-29-2026-31-AS-NMAN-DURRKU-20260605130603

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.RO , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/23/2026 and conducted by Evaluator Antonia Alvizar-Ettima

COMPLAINT CONTROL NUMBER: 31-AS-20260423092323

Assistant Administrator, Serge Petrosian & Administrator Margarit Sarkisyan

Licensee allows uncleared staff to provide care to residents

At 10:15a.m., Licensing Program Analyst (LPA) Antonia Alvizar-Ettima conducted an initial complaint visit to investigate the above-noted allegation. LPA contacted the Administrator via telephone and explained the purpose of the visit. Later, Assistant Administrator arrived at the facility. LPA Alvizar-Ettima and Assistant Administrator conducted a physical plant tour.

During the visit, LPA Alvizar-Ettima did not observe any residents or staff present at the facility. LPA also did not observe personal belongings or other indicators that residents were currently residing in the home. The Administrator and Assistant Administrator reported that the facility has not had residents in care and has not hired staff, as the facility has not been in operation since it was licensed. LPA observations during the visit were consistent with the information provided by the Administrator and Assistant Administrator.

Based on observations and information obtained, there is insufficient evidence to support the allegation. Therefore, the finding for the complaint allegation is UNFOUNDED. It was determined that the complaint was without a reasonable basis and dismissed the complaint.

No health & safety hazard noted during this visit. Exit interview was conducted. Copy of report was issued.