Complaint Investigation Report

Allegation #1: Staff do not allow residents to possess personal belongings.

It is alleged staff removed Resident’s #1 (R1) portable heater due to the electricity bill. On 02/22/2024 LPA conducted interviews with the Administrator, three (3) staff, and six (6) out of eight (8) residents. LPA collected R1’s Resident Personal Property and Valuables (LIC 621) which did not list the item mentioned in this allegation. During interviews with staff it was stated that R1 purchased a portable heater but then tried to return it to the store where it was purchased, when R1 returned to the facility the portable heater was not in their possession. LPA observed that there was no portable heater in R1’s room. Interview with R1 revealed that R1 disposed of the portable heater. Interviews with residents confirmed that residents are allowed to have personal belongings that are kept in their rooms. Based on interviews and LPA's observation this allegation is deemed Unsubstantiated at this time.

Allegation #2: Staff do not maintain facility at a comfortable temperature for residents.

It is alleged that staff do not maintain the facility at a comfortable temperature, that facility is cold, and residents are not allowed to turn on the heater. On 02/22/2024 LPA conducted interviews with the Administrator, three (3) staff, and six (6) out of eight (8) residents. LPA conducted a physical plant walk through and checked the facility temperature. When LPA arrived at the facility, the temperature on the thermostat was 68 degrees Fahrenheit. LPA observed the central heater to start up automatically and throughout the visit the temperature was at a comfortable 73 degrees Fahrenheit. During six (6) out of eight (8) resident interviews LPA asked about the facility temperature and residents denied issues regarding the temperature in the facility. Based upon the information obtained and LPA observations this allegation is deemed Unsubstantiated at this time.

Allegation #3: Licensee does not communicate with residents regarding their care.

It is alleged that staff do not communicate with residents regarding their care due to a language barrier. Regarding the allegation, it was reported that a staff speak very limited English and are unable to understand instructions or requests for assistance. Interviews with staff indicated that they do speak English with an accent, but it does not hinder them from taking care of the residents. Various resident interviews indicated that staff can communicate effectively with residents and staff do provide the care that they require. LPA Casillas observed staff assisting residents with their request without any problems. Based on interviews and observation the allegation is deemed Unsubstantiated at this time.