Complaint Investigation Report

observed during the inspection, i t was working properly, and there are currently no issues. Therefore, based on interviews, the allegation is Substantiated at this time for the washer and dryer not working properly.

Allegation # 2: Staff do not provide a comfortable temperature for residents. During the investigation conducted on June 4, 2025, and June 5, 2025, between 9:30 a.m. and 2:30 p.m . , LPA conducted staff and resident interviews and completed a physical plant inspection. Based on interviews, it was reported and confirmed that the air conditioner was not operating effectively. The facility’s maintenance worker had attempted repairs but was awaiting a replacement part. The Administrator confirmed the issue and informed LPA that fans were purchased as a temporary solution. Additionally, the Administrator stated that the facility plans to install individual wall or portable air conditioner units in resident rooms to maintain comfortable temperatures. Therefore, based on interviews, this allegation is Substantiated at this time.

Exit interview conducted, citation issued, appeal rights, and copy of report provided to Director of Compliance Robert Young.