Complaint Investigation Report

Interviews revealed that the HCA assigned to those shifts was on vacation and another HCA was scheduled for the shift, however the HCA called in on both days of her shift advising HCO that she would not be able to make it to her shift due to unforeseen emergencies. HCO attempted to call other HCAs to fill the shift but due to time constraints none were available. Additionally, interviews conducted with licensee and HCAs revealed that HCAs are trained to call the HCO if they will not be able to make a scheduled shift. EA reviewed HCA time sheets and invoices which show that these missed shifts on 11/19/25 and 11/20/25 were not billed.

Based on the evidence gathered and interviews conducted, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED.

EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to the licensee.