Complaint Investigation Report

194700492-1-24-2025-47-HC-SDUU-DDRNZM-20250210095430

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/17/2024 and conducted by Evaluator Adrian L Mangina

COMPLAINT CONTROL NUMBER: 47-HC-20240717151239

HCO did not provide home care services to client

On January 24, 2025 Home Care Services Branch, Enforcement Analyst (EA), Adrian Mangina conducted an complaint investigation visit to Beyond Home Care. to deliver the complaint findings regarding the above allegation. EA met with Designee Pauline Minano (Cloke).

It was alleged that Home Care Organization (HCO) did not provide home care services to client for the amount billed. Enforcement Analyst conducted interviews with relevant parties associated with the HCO and collected documents related to the client whose care was in question. Interviews revealed that no contract could be found which outlined the amount of care to be provided and there was evidence to support that some care was being provided. Based on interviews and documentation received, it was determined that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation is found to be Unsubstantiated.

Exit interview conducted and report and HCS9098 was provided to Designee Pauline Minano via email.