Complaint Investigation Report

194700492-12-20-2023-47-HC-WSCT-CYPQBX-20231220110216

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/24/2023 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20230724141101

1. Home Care Aides provided care to client(s) and were not assocated to the Home Care Organization.

2. Home Care Organization is operating in a location not licensed by the department.

On 11.14.2023, Associate Governmental Program Analyst (AGPA) Megan Vigil arrived at arrived at the business office of Beyond Home Care located at 225 East Broadway Suite 112 Glendale, Ca 91206 at approximately 10:30am regarding the above complaint allegation.

AGPA Vigil met with Licensee, Pauline Minano. Licensee Minano stated have been operating at address 225 E Braodway as of May 2023. The Department Analyst did not clarify an address change fee was required. Licensee Minano did not verify the operating address when a hard copy of the license was received. Licensee was unaware the Guardian roster must be maintained and updated. An initial inspection and consultation were also completed.

Based on AGPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.