Complaint Investigation Report

The investigation revealed the following: Regarding allegation: Facility staff not repairing broken heating system at facility. It is alleged that the heating system at the facility is broken. Interviews with residents revealed 3 out of 5 residents interview stated temperature at the facility is good and has not been cold in their rooms and/or hallways. 1 out of 5 residents interviewed stated temperature in the room is cold in the evening and 1 out of 5 residents was unable to be interview due to cognitive skills. Licensee stated heating system has not been broken. Interview with staff revealed 5 out of 5 staff stated temperature is preset at 72 degrees F., during the winter. During the facility tour conducted LPA observed the temperature was set at 72 degrees around the facility. The lowest reading was 69 degrees F., the rooms around that thermostat felt the same as the rest of the facility temperature wise. All other rooms observed felt at a comfortable temperature. Room #204 was slightly colder than the rest of the facility. During the visit Maintenance person contacted A/C/Heater technician and the temperature in that area of the building was address to ensure it match the reading on the thermostat.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Regarding allegation: Facility staff not meeting residents' needs for activities at facility. It is alleged facility staff is not meeting residents' needs for activities at facility. Interviews with residents revealed 3 out of 5 residents stated activities are offered and residents are part of the activities such as: exercises, bingo, art, etc. 1 out of 5 residents stated not to participate in the activities and performs activities on their own. 1 out of 5 residents was unable to answer due to cognitive skills. Interviews with staff revealed 5 out of 5 staff interview stated activities are provided to the residents throughout the day by the activity director. LPA reviewed activity calendar for January 2023 and observed activities such as: lottery, art classes, bingo, going to the store, movies, birthday celebrations are schedule in the afternoon on different days of the week. Exercises are schedule in the morning daily.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview was conducted with Lydia Pabion Administrator and a copy of this report was provided.