Complaint Investigation Report

The investigation revealed the following: Regarding allegation: Facility elevator is in disrepair. It is alleged the elevator is broken and has been for about a month. Interviews with residents revealed 3 out of 6 residents interview stated elevator is not working and residents have to use stairs causing some physical discomfort. 2 out of 6 residents interview stated not to use elevator as they reside in the first floor and 1 out of 6 residents refused to be interviewed. 5 out of 5 staff interviewed stated elevator was out of service in January and residents were assisted in stairway. On 1/11/22 Licensee stated a part on the board of the elevator had to be special order as the part is no longer produced by the company which delayed the repaired of the elevator. During the visit on 1/11/22 LPA Flores used the elevator to go to the second floor. LPA review service repairs invoice #41646 dated 12/27/21 notes " Returned Elevator to Service Ticket # 39334 12/02/21" and invoice #41647 dated 12/27/21 notes " Returned to service and ran as intended Ticket # 39359 12/09/21".

Based on interviews conducted and documents reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Tittle 22, Division 6 and Chapter 8 are being cited.

Exit interview was conducted with Lydia Pabion Administrator and a copy of this report, LIC 9099D, and appeal rights were provided.