Complaint Investigation Report

Allegation: " Licensee does not ensure that kitchen sink delivers hot water."

It is alleged that the kitchen sink water is always cold for months and will never get hot even if water was kept running for over 5 minutes. At 10:45am, LPA tested the water temperature in the kitchen sink and let the water run before testing the temperature. Only after over 6 minutes that the hot water temperature warmed up and read at 116. 6 degrees F. Staff interviewed stated that they are aware of it and has been an issue for a long time. S1 stated that a plumber was called on 12/20/2022 to check it. S1 stated that the plumber flushed the water in the water heater tank. S2 stated that it's been an ongoing issue but it still takes minutes before the hot water comes out. LPA checked the water temperature in bathroom #1 and stayed below 100 deg F even after 11 minutes and 34 seconds, which is not within Title 22 guidelines. Interviews with the clients indicated that they do not use the hot water in the kitchen sink and do not know if it delivers hot water or not.

Based on LPA’s observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6, Chapter 1, is being cited on the attached LIC 9099D.

An exit interview was conducted, and a copy of this report was provided to the Administrator, Ademola Salau along with the Appeals Rights.