Complaint Investigation Report

The investigation revealed the following: in regards to the allegation :"Facility staff did not keep facility free from pests", it is alleged that cockroaches were observed crawling around the facility and is an ongoing issue for 2-3 months. Interviews conducted with staff members revealed that they all have seen the bugs, cockroaches in the facility and kill them when they see it. They saw the big cockroaches in the hallways, bedrooms and bathrooms and small cockroaches in the kitchen sink and drains. 5 out of 5 staff stated that staff and clients had to leave the facility and moved to another house around Oct. 2022 because of the major plumbing problems with the pipelines underground in the facility. This problem caused the infestation of the cockroaches. Exterminator has been called and the pest control service started in January 2023. The Administrator provided LPA with pest control invoices. 4 out of 5 staff stated that they still see cockroaches around but not as often as it used to be. Interviews with C1-2 revealed that they have seen cockroaches and bugs in the facility for months now. C1-2 indicated that they kill cockroaches with their shoes or fly swatter. C1-2 indicated that they still see cockroaches and bugs in the facility and consider it to be a safety and health issue.

In regards to the allegation: "Facility toilet is in disrepair" , it is alleged that when residents flush the toilet, water comes back up. Interviews with 5 out of 5 staff stated that the toilet in one of the bathrooms had been broken on and off for some time now. S1-S5 stated that the toilet gets clogged due to one of the clients throwing personal items in the toilet. S1 called a plumber many times to fix it but due to C2 putting items in the toilet, it keeps getting clogged. During physical plant tour of the facility, LPA observed that the toilet is broken and clogged (photos available). S2-S5 confirmed that it is out of service and no one is using the toilet. Interviews with C1-2 revealed that they were instructed not to use the back toilet because it was broken. C1-2 use the other bathroom which is working, but they usually wait before they can use it as there is only one (1) working bathroom available.

Based on LPA’s observations, interviews, and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6, Chapter 6, is being cited on the attached LIC 9099D.