Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff do not provide adequate supervision to residents in care.

It is alleged that S1 was observed sleeping on the job and neglecting C1. LPA interviewed 8 staff and 6 out of 8 staff denied the allegation and stated that they do not sleep during their shifts and have never seen other staff sleeping. Interviews with 4-night shift staff (S1,S2, S7, S8) each denied the allegation and interviews revealed that staff have tasks throughout the night that help keep them alert and busy, and staff have to check in by calling the regional director every hour during their shift. Interviews with S1 and S8 revealed that on the night of the alleged incident both staff were at the facility, both staff denied being asleep. S1 and S8 stated that although there were phone issues during their shift, they notified the program manager of these issues and stated once again that they never fell asleep. LPA conducted interviews with 3 clients (C1-C3), and each denied the allegation and stated they do not see any staff sleeping while at the facility.

Based on statements and interviews conducted with staff and clients, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided.