Facility Evaluation Report

Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced Case Management- Incident visit on 12/04/2025, regarding two Special Incident Reports (SIR’s), one received on 11/13/2025 and the other on 12/3/25. LPA was greeted by Stacey Chet and explained the purpose of the visit.

On 11/13/35 the department received an SIR stating that on 11/12/25 REM California Quality Improvement Manager conducted a review of P&I funds and observed that Client #1 (C1) had three ATM cash withdrawals that were unaccounted for: on 9/16/25 $200 and on 10/10/25 $200 & $100, additionally C1’s cash on hand balance was $20 short of the balance documented on their cash ledger. Client #2 (C2) had debit card had unknown transaction attempts with no funds withdrawn: including a Cash App on 5/13/25.

LPA spoke with Quality Improvement Manager (QIM) Matt Robins and they confirmed that the internal investigation facility has done did not find where or how these funds became missing, the bank has since replaced cards for both clients, and C1’s bank has reimbursed the missing funds. Facility is currently working on creating a work order for C1 to have the $20 cash reimbursed. Matt also confirmed that C2 did not have any missing funds, the bank blocked the attempted Cash App transaction prior to any potential fraud from occurring.