Complaint Investigation Report

The investigation revealed the following:

· In regards to the allegation: “Facility staff psychologically/mentally abused resident,” it is alleged that staff was talking and treating a client rudely and being abused by the nighttime staff. Interviewed staff members denied the allegation. Staff members stated that they treat all clients with respect and do not psychologically or mentally abuse clients. Interviewed staff indicated they have not seen or observed staff abusing clients in any way. (2) out of (5) staff members interviewed indicated that they heard that a former staff was not being very helpful to other staff but did not hear anything about abusing clients. Staff also stated that all the staff help each other and assist clients. Staff indicated that C1 needs help with his daily routine and staff encourage C1 to be a little independent. Interviewed staff also indicated that they are trained in Client Rights, Zero Tolerance and Mandated Reporting. Interviewed clients indicated that staff are not psychologically or mentally abusive to them. Clients interviewed stated that they have not witnessed any staff abusing other clients in care. Clients also stated that staff in the facility are good to them and treat them properly. Documentation reviewed , Staff and Client interv iews do not corroborate this allegation.

· In regards to the allegation: “Facility staff did not assist resident with care needs,” it is alleged that the staff do not want to help a client because of his medical condition and not working with the client appropriately. Interviewed staff members denied the allegation. S1 stated that no one has reported this to her and had not heard this complaint before. S1 has not witnessed or heard staff not assisting clients with their care needs. Staff members stated that they assist all the clients with their day-to-day needs. Staff also stated that all the staff help each other most of the time. Staff stated that their main responsibility is to provide care for the clients. Staff stated that their daily routine includes giving them showers, putting on their clothes, preparing food and giving them their medication. Interviewed staff also indicated that they encourage clients to be independent. And if the clients do not finish their tasks, the staff finish it for them. Staff members stated that they have never heard or seen other staff being unhelpful to the clients with their care needs. Interviewed clients indicated that staff help them with their daily activities. Clients interviewed stated that they have not witnessed any staff not assisting clients when they need help. Clients also stated that the staff take good care of them. LPA reviewed the staff’s daily schedule and notes indicating that the staff provide care to the clients. Staff interviews, client interviews and reviewed documentation do not corroborate this allegation.