Complaint Investigation Report

The investigation revealed the following:

Allegation: Facility did not report relocation of clients for fumigation.

It is alleged that facility staff did not report to licensing on the relocation for fumigation. LPA spoke with Assistant Administrator Stacey Cheat and it was explained that there was an email sent to licensing on 10/10/25 that indicated there would be a fumigation which was set to begin on 10/11/25 and last approximately 1-2 weeks. LPA was forwarded an email that was sent to the previous case carrying LPA Pena that stated the facility would be undergoing fumigation effective 10/11/2025 for approximately 7-14 days and provided each clients name and the location that they would be relocated temporarily at. LPA Pena has not been the case carrying LPA for the facility for the past year and LPA Herrera did not receive a copy of the email. LPA explained to Stacey that moving forward all incidents shall be faxed to the community care licensing fax number listed on LPA’s business card that was provided (323-980-4912) as this type of correspondence is monitored and will reach the appropriate LPA (or LPA’s coverage during any absence) in a timely manner.

Based on statements and interviews conducted with staff and review of records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.