Complaint Investigation Report

In regards to the allegation: Staff failed to prevent clients from engaging in harmful behavior. Interviews with 8 of 8 staff indicate that staff has never failed to prevent clients from engaging in harmful behavior. Interviews with 8 of 8 clients indicate staff has not failed to prevent clients from engaging in harmful behavior.

In regards to the allegation: Facility staff yelled at client(s) in care. Interviews with 8 of 8 staff indicate that they have not yelled at clients or witnessed other staff yell at clients. Interviews with 8 of 8 clients indicate they have never been yelled at by staff or witnessed staff yell at other clients.

In regards to the allegation: Facility staff pushed client(s) in care. Interviews with 8 of 8 staff indicate that they have not pushed clients or witnessed other staff push clients. Interviews with 8 of 8 clients indicate they have never been pushed or witness staff push other clients.

Based on LPA's interviews, investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted with Joshua Corzantes and a copy of this report provided.