Complaint Investigation Report

During interviews with the clients, six (6) out of six (6) clients did not corroborated the allegation. One client interviewed stated that if there is a leak in any of the toilets at the facility, they will let staff know and that staff are quick to fix these issues. Another client interviewed stated to their knowledge there were no toilet leaks or other issues with the toilets in the restrooms. During interviews with the staff, four (4) out of four (4) did not corroborate the allegation. One of the staff interviewed stated that there were no issues with the toilets leaking, however one of the toilets in the back had a tank lid that is missing due to a staff's behavior and that it is in the process of being repaired. Another staff interviewed also confirmed that while there were no issues with leaks in the toilets, the lid for one of the toilets had been removed, and that they have ordered the replacement parts in order to address the issue. During a tour of the the first restroom that is on the left-hand side of the back building of the facility, LPA observed that toilet's water lid tank had been removed and that its internal components of the tank were currently exposed.

Based on LPA interviews conducted with the clients and staff, the preponderance of evidence standard has been met for the above allegations, therefore the allegation is found to be SUBSTANTIATED . California Code of Regulations Title 22, Division 6, Chapter 3 is being cited on the attached LIC9099D.

Exit interview held with Program Director Joshua Corzantes. Exit interview was held and a copy of the report along with the appeal rights were provided.