Complaint Investigation Report

The investigation revealed the following: in regards to the allegation: "Staff touched resident in an inappropriate manner. ", it is alleged that C1 was touched in groin area by a staff/caregiver. Interviews conducted with the Administrator and 6 of 6 staff staff members all denied the allegation. Administrator and staff members interviewed indicated that they have never touched any client, nor have they seen any staff member being rough or touched any of the clients in an inappropriate manner. Additionally, all staff indicated that they did not witness the alleged incident and they treat all clients with respect. Administrator also indicated that an in-service training was conducted annually with all staff members beginning of 2023 regarding Abuse and Zero Tolerance Policy. Administrator stated that he was not aware of this allegation and no one has reported it to him. 3 out of 4 clients interviewed also denied the allegation and indicated that facility staff treat them with dignity, and respect and they feel safe at the facility. C2-C4 denied knowledge and indicated that they have never observed staff members touched client #1 (C1) or other clients in an inappropriate manner. Regional center was not aware of this allegation and did not conduct an investigation. There were no witnesses, camera footage, or evidence obtained during the investigation to corroborate with the allegation. Therefore, there was insufficient evidence to corroborate with the allegation.

Based on statements and interviews conducted with staff, clients, review of clients’ files and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided to Joachim Ohalete – Direct Support Professional.