Complaint Investigation Report

Interviews conducted with six (6) private caregivers and six (6) staff, reflected that residents who require incontinent services are provided upon request and resident diapers are checked at least three (3) times per shift, once before a caregivers shift starts, again after meals and commonly before a caregiver’s shift ends. All twelve (12) parties interviewed above never observed any resident left in soiled diapers for an extended period. LPA’s interview with seven (7) family members / responsible parties of residents in care revealed they did not express any immediate or potential concerns for residents not provided incontinent services in a timely manner. LPA’s interview with R1’s Case worker further revealed they have never been informed of R1 being left in soiled clothing or diapers for an extended period. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff leaves resident soiled for an extended period of time” is deemed Unsubstantiated at this time.

It was reported that “Staff speak inappropriately about residents to other staff” as it was alleged that staff are making inappropriate comments to resident’s private caregivers. Interviews conducted with six (6) private caregivers, six (6) staff, seven (7) family members / responsible parties of residents in care and R1’s case worker revealed that the twenty (20) parties interviewed above have not witnessed any staff speak inappropriately about residents. Each party interviewed also did not express any potential or immediate concerns that staff speak inappropriately about residents in care. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff speak inappropriately about residents to other staff” is deemed Unsubstantiated at this time.

It was reported that “Staff do not properly dispose resident’s diapers”, as it was alleged that soiled diapers are not thrown away and are left around R1’s bedroom. Interviews conducted with six (6) private caregivers and six (6) staff revealed that all twelve (12) parties interviewed have not observed any soiled diapers laying around any resident’s room. In addition, the (12) parties interviewed revealed, that when a resident is provided incontinent care, staff bring a plastic bag with them so they can dispose of the soiled diaper in the plastic bag.