Complaint Investigation Report

On 08/05/2021, LPA Urena interviewed staff #1 (S1) and staff #2 (S2) and asked about the diaper change schedule for residents. S1 covers the day shift and stated that the diapers are changed beginning at 7:30am and two hours thereafter throughout the day. S2 covers the evening shift and stated that diapers are changed at 7:30pm and at 11:00pm, before S2 goes to bed. As a result, residents do not receive diaper changes, if needed, between the hours of 11:00 p.m. and 7:30 a.m. Based on the interviews with staff and their answers, this allegation is found to be Substantiated at this time.

Pursuant to Title 22 Division 6 of the CA Code of Regulations, the following deficiencies are cited (Please refer to LIC 9099-D)

The Allegation’s finding issued on the 08/05/2021 Report, is being amended from Unsubstantiated to Substantiated.

Exit interview conducted. Today's reports, and appeal rights were reviewed with Administrator. Report was issued via email.