Complaint Investigation Report

Regarding the allegation: 1.) Facility visiting hours are unreasonable. On 06/22/2023, the Department received a complaint alleging that the facility’s visiting hours are unreasonable. During the initial visit, the LPA observed the facility’s visiting hours posted as Monday- Sunday 10 a.m. – 12:00 p.m. and 2:00 p.m. – 7:00 p.m. Interview conducted with the Administrator revealed that the visiting hours are not enforced, and families stay past 7:00 p.m. The Administrator explained that the gap between the visiting hours is for staff to take their lunches. The Administrator stated that she will change the visiting hours to more reasonable times such as 9:00 a.m. to 9:00 p.m. Based on observation and interviews, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated .

Per the California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiency were observed and cited during the visit (See 9099-D).

Exit interview conducted. A copy of the report and appeal rights were provided.