Complaint Investigation Report

The allegation of “Staff did not ensure alternative heating sources were made available to residents in care” alleges that the facility did not make alternative heating sources available to the clients while the facility’s HVAC system was out of service. During the physical plant tour LPA observed the facility to be a comfortable temperature of 74 degrees Fahrenheit three (3) space heaters located in the common areas of the facility and in one (1) client’s bedroom. During the interview with the Administrator, they stated that the facility’s HVAC system stopped working on the evening of Tuesday 01/28/2025. The Administrator called an HVAC repair company that same evening. The Administrator stated that they dropped off space heaters to the facility the next day, Wednesday 01/29/2025. LPA observed HVAC repairmen completing repairs to the system at the time of the visit. LPA observed one (1) vent in the facility to be blowing 95 degrees Fahrenheit hot air after repairs were completed. Interviews with one (1) resident (R1) did not reveal concerns with the temperature of the facility. Although the allegation may have happened or is valid there is insufficient evidence to support the allegation of, “Staff did not ensure alternative heating sources were made available to residents in care” Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview was conducted. This report was reviewed with the Administrator and a copy was provided.