Complaint Investigation Report
The allegation of “Staff did not properly maintain the facility grounds” alleges that the facility and it’s grounds are not kept in good repair. On 11/22/2024 Community Care Licensing Division (CCLD) received a complaint accompanied with photographs alleging that Client #1’s (C1) room had a large crack in the drywall extending from the ceiling to the wall of the room. During the physical plant tour LPA observed four (4) sets of blinds, one (1) toilet, one (1) washing machine, two (2) sheds, one (1) closet, and one (1) bathroom wall to be in disrepair. During the physical plant tour LPA observed the crack in C1’s room to be repaired appropriately. Interviews with facility staff revealed that once they identify anything in the facility needing repairs they inform the facility Administrator. The Administrator then contacts the facility handy-man to perform the requested repairs. Facility staff stated that they have informed the Administrator of the items that are in disrepair but repairs have not been made yet. Additionally, facility staff stated that sometimes when things are reported to the Administrator they are not repaired. The facility Handy-man stated that they were not made aware of the washing machine or bathroom wall being in disrepair and only found out about the toilet needing repair yesterday. When interviewed the facility backup Administrator stated that all repair requests are handled by the facility Administrator Gevorg Mkrtchian. The backup Administrator stated that they were aware of the identified items being in disrepair but were unaware of the sheds, the bathroom wall, and the washer. Based on the information obtained during the interviews and the physical plant tour there is sufficient evidence to support the allegation of Staff did not properly maintain the facility grounds. Therefore, the allegation is deemed Substantiated at this time.
The following deficiencies were cited (refer to LIC 9099D). A copy of the report was printed, appeal rights were provided, and exit interview was conducted.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction