Complaint Investigation Report

Regarding the above allegation, it was alleged that memory care residents were being recorded without their consent. Interviews and records review revealed that this facility utilizes the SafelyYou system, which is a fall detection program that detects when a fall takes place in a resident’s room. Research and staff interviews revealed that the video surveillance is not monitored by staff but is monitored by artificial intelligence. When the SafelyYou’s artificial intelligence detects a body on the ground, the program sends a ‘fall’ video to the SafelyYou system, which is only accessible by management and the nurse on duty. The clip captures the fall approximately ten minutes prior to the event, and approximately ten minutes following the perceived fall.

The staff do not have access to any other video clips other than what is provided by the software. As many residents in the memory care unit have cognitive impairment, oftentimes they are unable to communicate how or what caused a fall. The clip allows staff to assess the action that precedes the fall, the severity of the fall (ie. if a resident hit their head) and can determine whether there are other fall prevention measures needed in the room. Furthermore, it allows the staff to assess if an actual fall occurred; for example, a resident could be picking up something from the floor. Staff stated that the usage of the system has drastically reduced the usage of emergency personnel. Lastly, there isn’t any live video streaming, no audio recording, and the non-fall video surveillance is deleted from the system. Simultaneously, facility staff are alerted that a fall has taken place in a resident’s room, and staff are able to respond to a perceived fall in a timely fashion.

Prior to the implementation of the SafelyYou system, the facility held conference calls and video conferences with families, explaining the use of the system. All informed parties were given the option to opt in or opt out of the SafelyYou system. The physical plant tour revealed that the SafelyYou cameras are installed in all memory care rooms; however, if consent is not provided, the camera is not activated in the resident’s room. However, it was reiterated that consent can be rescinded at any time.