Complaint Investigation Report

Regarding Allegation #1 : Staff impose restrictions on residents’ visitors.

This complaint alleged facility did not allow Reporting party access to R1. LPA Calderon conducted an interview with A1. A1 states that the reporting party has called R1 and made R1 agitated and mad. A1 states that the reporting party has never visited R1 at the facility and in general there are no restrictions for family or guests to visit R1. A1 states that A1 received an email from the conservator on 10/24/2023. The email from the conservator states to preclude reporting party from visiting R1. LPA Calderon conducted an interview with S1. S1 states that the staff has never prevented the reporting party from visiting R1 at the facility until the conservator precluded reporting party from visiting R1. LPA Calderon conducted an interview with R1. R1 states that R1 does not have any issues with reporting party visiting R1 at the facility but reporting party lives in Northern California. LPA Calderon conducted an interview with R2-R4. 3 out of 4 residents state that the facility has not stopped friends or family members visiting them. Reviewed email (dated 10/24/2023) from R1 conservator to A1 regarding reporting party visitations. The conservator has precluded reporting party from visiting R1. LPA Calderon conducted an interview with R1 conservator. The conservator states that facility staff has advised conservator that R1 has cried after speaking to reporting party and conservator has precluded reporting from visiting R1.