Complaint Investigation Report

On December 23, 2025, at 1:05 PM, Licensing Program Analyst (LPA) Allen conducted interviews with seven (7) staff members 1-7 (S1–S7) and 7 out of 7 staff members stated that they have never seen or heard of any staff member, past or present, restraining a resident in any manner.

LPA also interviewed six (6) residents 1-6 (R1–R6) and 6 out of 6 residents reported that they have never been restrained by any staff member in any way.

During the visit, LPA observed staff interacting with residents in a respectful manner. LPA observed that residents were not handled roughly or restrained by staff at any time during the observation.

Based on the interviews and observations gathered during the investigation, the above allegation is found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, during which this report was discussed and provided to David Cole- Administrator at the conclusion of the visit, along with appeal rights.