Complaint Investigation Report

invoices for treatments conducted on 1/15/2026 and 3/06/2026. LPA also conducted interviews with staff members (S1-S6) and residents R1-R6.

The investigation revealed the following:

Allegation #1: Allegation: Staff did not ensure that the facility is free of pest.

On 4/7/2026, LPA reviewed documents showing that continuous pest control services have been conducted at the facility by Orkin Exterminating Service and Bug Free Central Inc. LPA received records dated from 1/15/2026 through 6/26/2026, which included extensive extermination services such as K-9 post and pre-inspections, along with documentation of rooms treated and heat treatment pending approval documents. The facility also maintains an ongoing contract with Orkin for monthly treatment and recommendations from 4/11/2025 through 1/9/2026.

Interviews were conducted with Staff Members 1–6 (S1–S6), and 6 out of 6 staff members reported that there has been an ongoing problem with pests/bedbugs and action has been taken to resolve the problem. Staff stated the maintenance director Frank is informed and Orkin comes out to spray/ treat for bedbugs.

Frank- maintenance director, stated that they have been taking measures to prevent the problem from worsening by having Orkin provide services as needed, in addition to the facility’s ongoing monthly contract. Frank also stated that extensive measures have been taken with K-9 and heat treatments which have been planned for the facility and were pending at the time of the visit on 4/7/2026, but have since been approved 4/24/2026.