Complaint Investigation Report

The investigation revealed the following:

Allegation 1: Staff is physically abusing residents.

On 10/10/2025 at 10:10 AM , LPA conducted interviews with Staff members 1–8 (S1–S8) and 8 out of 8 staff members stated that they have not seen or heard of any resident being physically abused by a staff member, nor has any resident reported to them that they were physically abused in any way by a staff member.

LPA also conducted interviews with Residents 1–9 (R1–R9) and 9 out of 9 residents stated that they have not been physically abused by any staff member in any way, nor have they heard another resident reports being physically abused by a staff member.

During the investigation, while LPA was conducting interviews, LPA did not observe or hear any residents in care being physically abused in anyway by staff members.

Allegation 2: Staff is verbally abusing residents.

On 10/10/2025 at 10:10 AM , LPA conducted interviews with Staff members 1–8 (S1–S8) and 8 out of 8 staff members stated that they have not seen or heard of any resident being verbally abused by a staff member, nor has any resident reported to them that they were verbally abused in any way by a staff member.

LPA also conducted interviews with Residents 1–9 (R1–R9) and 9 out of 9 residents stated that they have not been verbally abused by any staff member or in any way, nor have they heard another resident report being verbally abused by a staff member.