Complaint Investigation Report

Interviews conducted revealed the following: 8 out of 9 Residents disagreed with the allegation. R1 indicated not knowing how the fall occurred and denied having any injuries. 7 out of 7 Staff disagreed with the allegation. 2 out of 2 Witnesses disagreed with the allegation. Observations revealed the following: During today’s visit the Department observed R1 walking independently and did not appear to be injured or in pain. Records review revealed the following: Incident reports of falls and hospitalizations between June 18th & July 8th did not indicate R1 having any medical emergencies. Review of R1 Medical emergency report indicates that on July 2nd at 10pm R1 called 911 when the police responded and there was no indication of a medical emergency. Based on the evidence gathered, interviews conducted, observations, and records reviewed, although the allegation “resident sustained bruise and injury due to staff neglect or physical abuse” may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is unsubstantiated. Regarding the allegation staff did not provide healthful and comfortable accommodations, it is being alleged that the facilities generators are too loud. Interviews conducted revealed the following: 7 out of 9 Residents disagreed with the allegation. 7 out of 7 Staff disagreed with the allegation. S1 indicated construction workers scheduled noise times take place from 10AM-3pm. S3 stated generator only activates when there is power failure. 2 out of 2 witnesses disagreed with the allegation. Observations revealed the following: During today’s visit the Department did not observe any loud noises inside the facility. Based on the evidence gathered, interviews conducted and observations although the allegation “Staff did not provide healthful and comfortable accommodations” may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is unsubstantiated.

No deficiencies were cited in today’s visit. An exit interview was conducted, and a copy of this complaint report was provided to the Administrator.