Complaint Investigation Report

The investigation revealed the following:

Allegation #1: Staff did not ensure resident received medical treatment in a timely manner

The department conducted interviews with Staff Members 1–3 (S1–S3) and 3 out 3 staff members stated that Resident 1 (R1) has never lived at Savant of Santa Monica.

The department attempted to interview R1; however, the facility rosters dated 5/13/2026 and 5/6/2026 did not list R1 as a resident. The department also attempted to interview Resident 2 (R2), but R2 was not in the community at the time of the visit.

The Department received and reviewed the facility’s 90-day move-out report, which did not reflect that R1 had ever moved out of the facility, and no documentation could be provided to confirm that R1 had ever lived at the facility.

Based on staff interviews and documentation reviewed, the allegation is determined to be Unfounded, meaning the allegation was false, could not have happened, and/or is without a reasonable basis. Therefore, the complaint is dismissed.

An exit interview was conducted with Joe Saldana- Administrator and a copy of this report was provided at the conclusion of the visit, along with appeal rights.