Complaint Investigation Report

On 5/6/2026 At 12:15 PM, The department conducted interviews with thirteen (13) staff members and the department was successful in conducting interviews with residents 1–10 (R1–R10) and attempted interviews with residents 11–14 (R11–R14), who were not willing to have a conversation, and R15 who was interviewed at the end of the day on 5/6/2026.

The investigation revealed the following:

Allegation #1: Staff are verbally abusing resident

The department conducted interviews with Staff Members 1-13 (S1-S13) and 13 out of 13 staff members stated that they have not experienced or overheard rumors of staff verbally abusing residents in care.

The department was successful in conducting interviews with residents 1–10 (R1–R10) who stated the staff members have not been verbally abusing them. The department attempted interview residents 11–14 (R11–R14), but they were not willing to be interviewed. R15, who was available at the end of the visit was interviewed and they stated they have been verbally abused by the staff when asked who two (2) staff members names were given and it was stated that when their issues or concerns are told to them they try and make them think the problem is just in their head and not real. When asked to provide additional examples or details this information was not provided.

During the tour of the facility, the LPA did not observe or hear any residents being psychologically or verbally abused by any staff member.