Complaint Investigation Report

The investigation revealed the following:

Allegation 1: Staff do not provide a safe and comfortable environment for residents in care.

The Department attempted to conduct interviews with twelve (12) residents, R1–R12, LPA successfully interviewed R1–R9 and One (1) out of the twelve (12) residents interviewed reported that staff do not provide a safe and comfortable environment. Residents R2–R9 stated that staff and housekeeping maintain a safe and comfortable environment by cleaning rooms daily, removing trash, vacuuming, and encouraging residents to dispose of unused or unwanted items to reduce clutter. The remaining three (3) residents were unavailable for interviews at the time of the visit.

The Department also conducted interviews with staff members 1–10 (S1–S10), and ten (10) out of ten (10)

staff members reported that residents are provided with a safe and comfortable environment by reminding

and assisting residents to dispose of urinal contents after each use, encouraging the removal of unnecessary items, and ensuring rooms are cleaned daily by housekeeping, including trash removal and vacuuming.

During the tour, LPA did observed staff assisting residents with care, providing medications, and performing

Allegation 2: Staff do not meet the needs of residents.

The Department attempted to conduct interviews with twelve (12) residents, R1–R12. LPA successfully interviewed R1–R9 and One (1) out of the twelve (12) residents interviewed reported that staff does not meet the needs of residents while residents R2–R9 reported that staff meet their needs by aiding with their Activities of Daily Living (ADLs), including administering medications daily or as needed. The remaining three (3) residents were unavailable for interviews at the time of the visit.