Complaint Investigation Report

LPA requested copies of the following: Three (3) months copies of (1) The number of residents receiving in incontinent, diapers changed; (2) The number of residents receiving daily cleaning of their bathroom (log); (3) The number of residents who have received their showers, sinks or toilets repaired; (4) The amount of residents being provided assistant for incontinent care, diapers changes; (5) The facility log or record keeping of reported repairs of any bathroom within the facility; (6) The timeline of how long it takes to repair bathroom fixture; and (7) The list of residents in care who have not received services they have requested (i.e., outstanding).

On 02/29/2024 LPA interviewed, observed, and reviewed facility room numbers #68, #24, #23, and #30 (photos) were found within Title 22 regulations. On 02/15/2024 LPA interviewed, observed, and reviewed facility room numbers #37, #86, #72, #28, and #29 were found within Title 22 regulations. At 10:30 am LPA confirmed that there are Fifty-One (51) residents in care at the time of visit. At 10:30 am LPA confirmed that there are Twenty-Six (26) staff members at the time of visit. LPA interviewed Five (5) out of Fifty-One (51) residents. LPA interviewed Five (5) out of Twenty-Six (26) staff members. LPA interviewed One (1) Witness (W#1) for the alleged Four (4) complaints listed.

Allegation # 1: Facility staff are not assisting resident with bathing. It is alleged residents’ bathing needs are not being met. On 02/13/2024 LPA España at 10:10 am Licensing Program Analyst (LPA) David España met with Witness #1 (W1) to discuss the complaint investigation. Complaint Investigation Report LIC9099-C