Complaint Investigation Report

On 12/20/2023 Licensing Program Analyst (LPA) David España conducted interviews with Eight (8) out of Twelve (12) current staff members working at the time of visit with a total of Twenty-One (21) staff member employed. At 10:30 am LPA confirmed that there are Forty-Three (43) residents in care at the time of visit. LPA confirmed there are Twenty-One (21) total staff employed as of 12/20/2023. LPA confirmed there is only Four (4) resident in care who receive oxygen as of 12/20/2023. LPA confirmed there are only One (1) total resident in care with dementia at the time of visit 12/20/2023. LPA confirmed there are Six (6) total residents in care with wheelchairs at the time of visit 12/20/2023. LPA confirmed there are Ten (10) total residents in care with diapers at the time of visit 12/20/2023.

Allegation: Staff yell at resident(s) in care.

The details of the complaint alleged that a staff member yelled at a resident in care. During the records review, LPA reviewed staff yearly training regarding residents' personal rights. All staff have taken the training. During an interview with the Administrator (A#1) and Seven (7) out of Twelve (12) staff members, per A#1 stated that all staff know the residents' rights and do annual training. In addition, per (A#1), she said no staff has yelled at a resident before. (A#1) said, "We do not scream or yell at our residents; we only speak loudly to them when they have a hard time hearing us." During interviews with Four (4) out of Forty-Three (43) residents stated that they personally have not had issue with a staff member at the facility, and no staff has ever yelled or screamed at them. During interviews with Eight (8) out of Twelve (12) current staff members stated that they are familiar with the resident's rights, and Eight (8) out of Twelve (12) current staff members stated that they have never yelled or screamed at a resident.

Based on information gathered, LPA did not find sufficient evidence to support allegation " Staff yell at resident(s) in care.”

Allegation: Staff speak inappropriately to resident(s) in care.

The details of the complaint alleged that a Staff speaks inappropriately to resident(s) in care. LPA interviewed Administrator Narine Mertkhanyan who stated she has not received any reports of staff speaking to a resident inappropriately. LPA interviewed with Four (4) out of Forty-Three (43) residents regarding the allegation.