Complaint Investigation Report

The investigation revealed the following:

At approximately 9:45 AM, Licensing Program Analyst (LPA) Allen conducted interviews with Residents 1- 9 (R1–R9). During the interviews, one resident (R1) reported experiencing physical, emotional, and financial abuse by staff members and the Savant of Santa Monica Organization. When asked to provide specific details regarding the alleged incidents, including names of staff members involved, dates, or times R1 declined to provide further information. Additionally, R1 stated that they do not allow staff to assist them with their finances, activities of daily living (ADLs), or medication management.

Residents 2 - 9 (R2–R9) stated that they have not experienced any form of physical, emotional, or financial abuse by facility staff or the Savant of Santa Monica Organization.

LPA also conducted interviews with Staff members 1-9 (S1-S9) of those interviewed 9 out of 9 staff members stated that they have not experienced, seen or heard of any resident being abused in any way, which included physical, emotionally, or financially. During interviews with staff members LPA specifically asked has R1 ever complied to them about being abused by staff in any way which includes physically, emotionally, or financially and 9 out of 9 staff members stated R1 has never informed them of any occurrence or type of abuse. Staff members 7,8, and 9 stated the facility does not handle R1's finances, they are their own responsible party.

During the review of Resident 1’s (R1) file and through interviews with staff and R1, it was confirmed that R1 does not permit staff to assist with their finances, activities of daily living (ADLs), or medication management.