Complaint Investigation Report

Allegation: Staff did not safeguard residents’ personal property

The complaint allegation alleges staff have been stealing residents personal belonging such as perfume.

During record review, LPA reviewed the facility’s Theft/Loss Policy, that indicates that the resident or responsible party does have the option to refuse or disclose personal items being brought into the facility to be inventoried. LPA reviewed Resident’s R1, R2, R5, and R7 Client/Resident Personal Property and Valuables (LIC621) observed two of the residents opted not to have their personal items inventoried, and two (2) of the residents listed minimal personal belongings on the LIC621. LPA reviewed R1s LIC621 and did not observe perfume listed.

During interviews with Resident’s R2-R9, were asked if they have had any personal items go missing, eight (8) out of eight (8) stated they have had no item go missing or that were stolen.

During interviews with Staff S1, S2, S4-S8, were asked how staff help residents safeguard their personal belongings, seven (7) out of seven (7), stated they remind residents to lock their door when they leave their room. Additionally, two (2) of the seven (7) stated they encourage residents to keep their valuables in their room, so they do not get lost in the facility. During interviews with Staff S2, S4-S8, were asked if there were any reported missing or stolen items in the past two (2) months, four (4) out of six (6) stated two (2) residents have reported missing items. One resident reported a missing phone and money which were found in the resident’s room with staff assistance, and the other resident is R1, who according to staff, gives their belongings and money to other residents.