Complaint Investigation Report

The investigation revealed the following:

Allegation: Facility staff is not properly managing residents’ medication.

LPA interviewed staff (S1-S5) and residents (R1-R5) regarding the allegation listed above. Staff S1and staff S2- S5 denied the allegation and confirmed use of central pharmacy were all resident using the facility for medication assistance and electronic recording MAR, LPA observed MARS of random resident and found no errors. Residents R2-R5 interviewed denied the allegation and all stated they did not have any issues with receiving medications on time or not having medication or receiving the wrong medication. R1 was interviewed regarding the allegation when R1 was asked if the facility was not properly managing his medication R1 stated to LPA “I handle my own medication, and I order my own medication the facility is not doing that for me I am independent”. During the course of the investigation, LPA was unable to find any documents or witnesses supporting the allegation above. LPA reviewed a copy of the R1’s admissions agreement, needs and services plan and physician report.

All staff S1-S5 and residents R2-R5 denied the allegation and stated there were no issues or concerns about the facility staff not properly managing residents’ medication.