Complaint Investigation Report

Regarding the allegation: Client's room in not properly maintained while in care

It is alleged that client had urine and feces in their room. LPA Cifuentes reviewed records and noted that in admissions agreement under General Basic services it states facility will provide cleaning of clients/resident’s room, comfortable and suitable bed including fresh linen weekly or more if required. LPA toured facility and observed janitor moping the common room, kitchen, counters, sink and cooking area were clean. Dining room floors appeared clean, and storage area was well organized. LPA observed no trash on floors, outdoor benches appeared clean. Front of facility had no trash or cigarette butts. LPA observed one of the clients sweeping the floor of his room. LPA Cifuentes interviewed clients (C2-C11) regarding the allegations. When asked how often their rooms were cleaned, 9 out of the 10 interviewed stated rooms are cleaned weekly. C1 was not available for interview by LPA. LPA interviewed staff (S1-S6) and of those interviewed, 5 out of 6 stated facility clients rooms were cleaned weekly, with their bathrooms cleaned daily. It was also added that depending on the client, some would not allow staff to enter and clean while the client was present. Based on information gathered and service records reviewed, the Department did not find sufficient evidence to support the allegation mentioned above.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegation is Unsubstantiated .

Exit interview conducted, and a copy of the report was given to Administrator Stephanie Brown.