Complaint Investigation Report
Regarding Allegation #1: Staff do not treat residents with respect.
It is being alleged that the facility staff did not treat C1 with respect. Reviewed Needs and Service plan (dated 8/9/2024) and Physician Report (dated 7/16/2024), C1 has health issues. LPA Calderon toured the facility and noted staff and clients interacting. LPA noted staff treating clients with respect. 4 out of 4 staff indicate that all staff treat all clients with respect. 4 out of 4 staff indicate that no staff yells at clients in care. C1 could not be interviewed due to being in hospital. 12 out of 13 clients indicate that no staff has treated them with disrespect. C13 is roommate with C1 and indicates that C13 has never seen staff speak to C1 or treat C1 in a disrespectful way.
Regarding Allegation #2: Staff are physically abusive to residents.
It is being alleged that facility staff are physically abusive with C1. LPA Calderon toured the facility and noted staff interacting with clients. LPA noted staff was not abusive with clients and spoke to clients in a respectful way. Reviewed Needs and Service plan (dated 8/9/2024) and Physician report (dated 7/16/2024) for C1. Records indicate that C1 has health issues. Incident report (dated 10/10/2024) indicates that C1 was taken to the hospital for health issues. Incident reports that C1 indicated issues with C13. 4 out 4 staff indicate that no staff member was abusive with C1 or any other client in care. C1 could not be interviewed due to C1 being taken to the hospital for evaluation. 12 out of 13 clients indicate that staff are never abusive with clients. C13 is roommate with C1 and indicates that C13 has never seen staff be abusive with C1.
Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; therefore, the allegations of “staff do not treat residents with respect”, “staff are physically abusive to residents” is found to be UNSUBSTANTIATED.
No deficiencies cited during today's visit.
An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Stephanie Brown (S1).
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction