Complaint Investigation Report

Admission Procedures; Modifications to Needs and Services Plan. Continued LIC 9099-C; Needs and Services Plan; Continuing Education Training Program Course Approval Requirements; Medical Examination; Observation of the Client; Eviction Procedures; Continuing Education Training Program; Vendor Requirements; Hospice Care; Initial Certification Training Program Vendor and Program Approval Requirements; Administrator Certification Requirements.

THE INVESTIGATION REVEALED THE FOLLOWING:

Allegation: Staff financially abused resident in care.

On 03/27/2024 LPA España interviewed client 1 – Client 5 (C1-C5). Of those interviewed, 5 out of 5 clients denied any incidents of financial abuse, stating that they had not experienced or witnessed any such behavior while in the facility. On 03/27/2024 LPA España interviewed 6 staff members. Of those interviewed, 6 out of 6 staff members reported no knowledge or evidence of financial abuse occurring within the facility. On 03/27/2024 LPA España conducted a review of facility files, of those reviewed was the discharge forms for client (C6) which showed that C6 voluntarily left the facility on April 8, 2022. LPA España reviewed the files of clients C#1 - C#5 and saw no discrepancies.