Complaint Investigation Report
The investigation revealed the following: Regarding the allegation " Staff did not properly maintain a client's bathroom,” it is being alleged that the bathroom had feces on the toilet seat and urine on the floor. LPA Cloyd observed all client restrooms and (shared) bathrooms to be clean and sanitary. LPA observed a cleaning crew on the premises around 12:00 PM. Staff interviews indicated that the facility bathrooms are maintained and they have not received complaints concerning its cleanliness. Regarding the allegation “Staff did not properly maintain a client's bathroom,” based on observation and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated.
No deficiency was cited for this allegation.
Staff do not keep the facility free from pests.
The investigation revealed the following: Regarding the allegation "Staff do not keep the facility free from pests,” it is being alleged that there are flies in the house and they are never removed. During the physical plant tour, LPA Cloyd observed the facility to be free from flies. Staff interviews indicated that the facility does not have issues with flies. Regarding the allegation “Staff do not keep the facility free from pests,” based on observation and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated.
No deficiency was cited for this allegation.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction