Complaint Investigation Report
The investigation revealed the following:
Regarding the allegation: "Staff did not manage resident's illness while in quarantine". It has been alleged that staff did not assist resident one during their quarantine period.Three (3) staff have denied the allegation, while one staff denied the interview. LPA interviewed seven (7) residents (R1-R7). Five (5) out of seven (7) residents have disagreed with the allegation and feel their needs are being met, while one resident denied the interview.
Record reviews revealed that staff members have conducted routine checkups on resident one through the resident's illness quarantine from 12/14/24 - 12/19/24.
Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated .
Regarding the allegation: "Staff did not meet resident's toileting needs while in quarantine." It has been alleged that one resident has Irritable Bowel Syndrome (IBS) that hasn't flared up in the past few years. During resident one's (R1) illness, IBS flared up once more and resident one had terrible diarrhea. LPA interviewed four (4) staff (S1-S4). Three (3) staff have denied the allegation, while one staff denied the interview. Five (5) out of seven (7) residents have disagreed with the allegation and feel their needs are being met, while one resident denied the interview.
Record reviews revealed that R1's physician's report and the above-mentioned facilities' care plan both note as the same resident having no assistance needed with toileting.
Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction