Complaint Investigation Report

It is alleged that facility staff refused entry to facility upon return from hospital. LPA spoke to Administrator Matan Burstyn regarding allegation. Per Ms. Burstyn, no residents have been issued eviction notices but the spouse of R1 decided to move them from facility. There was no discussion with spouse of R1 about R1 returning to facility or a refusal of R1’s return. LPA spoke to S1 who stated that R1 had been hospitalized several times recently, and a request was made that R1 be evaluated at hospital during their last visit. LPA reviewed facility files which state that hospital called facility to say resident was ready to be released and when results of the evaluation were request, hospital stated it was not needed. Facility requested an evaluation be completed before readmission to the facility and hospital staff hung up. R1 and spouse returned to facility, collected some of R1’s items and left. LPA looked for an eviction notice in facility files and none were found. LPA spoke to residents 2 – residents 7 regarding allegation. Out of those interviewed, seven out of seven residents stated they have not been evicted nor do they know anyone who has been evicted. LPA Cifuentes interviewed staff 1-staff 8 regarding allegation. Of those staff interviewed, seven out of eight stated that residents had not been evicted.

Based on information gathered and service records reviewed, the Department did not find sufficient evidence to support the allegation mentioned above.

The Department’s investigation consisted of an inspection of the facility, observation, analysis of residents records and interviews conducted and found no evidence to support the allegations: “ Illegal eviction” Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegation is Unsubstantiated .

Exit interview conducted, and a copy of the report was given to Aurora Israelson.