Complaint Investigation Report

Allegation: Staff failed to safeguard resident’s personal belongings.

The allegation alleges that there has been theft of items.

During interviews with Residents (R1-R6), four (4) out of six (6) stated they have had no items go missing, nor do they have any concerns regarding staff safeguarding their belongings. Resident R1 stated they have had some items go missing, some they were able to find, and others are gone. Additionally, R1 stated one of the missing items was explained by staff why the item was removed from their room, due to it being a health and safety issue. Resident R6 stated they have had a few items go missing such as clothing, but it is not something they are concerned about. During interviews with Staff (S1-S6) six (6) out of six (6) stated when a resident reports a missing item, staff will assist the resident in searching their room, common areas, and staff will check the laundry room. Staff S1 stated if the item is not found staff who were working at the time the item went missing will be questioned if they have seen it and the family will be notified. Additionally, S1 stated there has been times when they notified the families of the missing item, the family will inform them their resident had donated the item weeks ago or has gotten rid of it. During an interview with Staff S2 and S3, stated R1 had an item removed from their room while they were in the hospital due to it being a health and safety risk, and they informed R1 upon return to the facility. During review of the Resident Loss and Theft Log, LPA observed that some of the items that were reported missing by R1 were found in R1’s room. During review of residents Admission Agreement, LPA observed it states on page 12, number 9. “We make no representations or guarantees that we can prevent the loss of personal item…We will not be responsible for the loss of such items unless such loss is due to our