Complaint Investigation Report

The investigation revealed the following:

Regarding the allegation: " Staff are not following resident's care plan. ” Six (6) out of seven (7) resident interviews have denied this allegation. All six (6) staff interviews have denied the allegation. LPA's observation and the facility’s internal records indicate that there are monthly logs being conducted and followed. Although the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation did, or did not, occur. Therefore the allegation is "Unsubstantiated" .

Regarding the allegation: " Staff does not respond to resident's calls for assistance in a timely manner, or not at all." Four (4) out of seven (7) resident interviews have denied this allegation, while two (2) resident interviews have noted indifference at the wait in response time. All six (6) staff interviews have denied the allegation and all six (6) concur that there is a one-minute electrical response in which staff must use a special key around their neck to turn off the electrical alarm. LPA has also observed all staff wearing a pager and two-way radio for immediate communication. Although the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation did, or did not, occur. Therefore the allegation is "Unsubstantiated" .